Aurora Support

Returns

Damaged or Incorrect Item Return Policy

AURORA Sinks will replace all damaged or incorrect items within seven days of delivery. Please inspect the sink within this timeline and report any damage/error to acquire a Return Authorization Number. Damaged or incorrect sinks or faucets will be replaced at the time the report is made, if the report is filed within seven days of delivery.

Sink Return Policy

AURORA Sinks will accept returns of unwanted sinks within thirty days of the original date of purchase. No returns will be accepted without prior authorization. The sink must be returned to AURORA in undamaged, unused condition with original packaging and accessories included. All returned items are subject to inspection before a credit will be issued. All returned items will be subject to a 20% re-stocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges.

Faucet Return Policy

AURORA Sinks will accept returns of unopened and sealed faucets within thirty days of purchase. All returned faucets are subject to a 20% restocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges. Returns must be reported within thirty days of the original date of purchase and faucets must be returned to AURORA Sinks in undamaged, unused condition with original packaging and accessories included. Prior to return, you must acquire a Return Authorization number. No returns will be accepted without prior authorization.

**If the faucet has been installed, it cannot be returned. If the faucet is defective, we will first attempt to find an onsite fix by phone or by sending replacement parts. If the fix cannot be done on site, we will take back the faucet, fix it and return it at no cost to the customer.